J.H. Wright & Associates, Inc

An Activant Professional Services Success Story

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Activant Web-Based Consulting Helps Distributor Fine-Tune Knowledge Base

Randi Patterson, office manager/system administrator, and Catherine Galloway, senior accountant at J.H. Wright & Associates, Inc. are considered the resident experts on their company's Activant solution. "We've been called the ?Dynamic Duo' or the ?two-headed Monster,' depending on the issue, but when people have questions, they know one of us will usually have an answer," says Randi. "But we can't know everything about everything," she laughs.

When this happens, they often use Activant's Web-Based Consulting service to work with an Activant expert. "It's incredibly easy, and we can schedule just as much time as we need to cover exactly what we need to learn," she says.

Challenge:

Help a distributor gain a better knowledge of their Activant solution

Solutions:

Activant Professional Services: Web-Based Consulting

Benefits:

Convenient Web-based education
Direct interaction with Activant consultants
Solution-specific hands-on training
More cost-effective than traditional consulting

On Your Time

Like traditional consulting, Activant's Web-Based Consulting helps you streamline daily operations and maximize the use of your technology solution. However, instead of physically working with an Activant expert, you engage in consulting sessions via the Internet. Using an Internet browser, you log on to a specified Web site to gain hands-on experience with your Activant solution and discuss issues with a consultant.

When you invest in Web-Based Consulting, you can schedule meetings in hour-long - instead of daylong - increments. "This works really well when we just need a little extra help to get to the next level in our solution," Patterson says.

While she says that traditional consulting certainly has its place in business - namely, for larger projects like audits or when groups of people need training - she says that she would definitely recommend Web-Based Consulting to other distributors.

"This is so convenient, and it saves us the travel costs we pick up when a consultant comes on-site," she says. "The consultants are very knowledgeable and pleasant, and taking advantage of this type of consulting has been of great benefit to our company."

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