Omaha Fixture International

An Activant Customer Success Story

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Integrated Credit Card Processing Solution Facilitates Better Communication with Banks and Customers

Implementing an integrated credit card processing solution was an easy decision for management at Omaha Fixture International. "Before we moved to Activant, we had to enter credit card information twice - into two completely different systems - to process transactions," says Dee Christensen, business systems manager at the company.

Challenge:

Help an Omaha, NE-based distributor increase the speed and accuracy of credit card transactions

Solutions:

Activant Integrated Credit Card Processing Solution

Benefits:

Eliminates re-keying errors
Speeds authorization process
Reduces defaulted card issues

A Communication Breakthrough

Because the two systems didn't "talk" to each other - one was Omaha Fixture's business solution, and the other was a separate application that communicated with the company's bank - there were often glitches in the process.

"Sometimes we couldn't authorize credit cards until a few hours after we took the orders," says Christensen. That meant that Omaha Fixtures would often ship product well before the bank authorized - or declined - customer credit cards. "These were the catalog accounts our collections people spent most of their time chasing," Christensen says.

Omaha Fixture's Activant credit card processing solution now authorizes credit cards as soon as orders enter its business solution, so salespeople know to ask for another account number should the bank decline a customer card. "The number of defaulted cards we must deal with has been cut close to zero, literally," Christensen says.

An Automated Flow of Information

Also, because the integrated credit card solution eliminates double entry, Omaha Fixture has been able to cut one position from its accounting department. "Because everything flows through our Activant solution, there's no need to employ someone to manually transfer over 150 transactions from one system to another, "Christensen says.

Christensen says that she would recommend Activant's integrated credit card processing solution to any distributor: "It was easy to install and even easier to use," she concludes.

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