Pneumatic Technology

An Activant Prophet 21 Success Story

Features

Prophet 21 Offers Pneumatic Equipment Distributor Ability to Grow without Increasing Headcount

Business has changed, says Gordon Bradley, general manager of Pneumatic Technology. "Our customers have moved to a just-in-time mentality, which forces us to supply product at a moment's notice," he says. To Bradley, that means just one thing: "We have to be lean. Even though order lines and requests for quotes have increased, sales have stayed put."

Challenge:

Help a small, Center Line, MI-based distributor handle increasing customer demands without adding resources

Solutions:

Activant
Prophet 21

Benefits:

Handled a 20 percent increase in order lines without increasing headcount
Improved customer service
Saved time

Luckily, Pneumatic Technology works on Activant Prophet 21. Prophet 21, a Windows-based, SQL-Server solution, offers Pneumatic Technology sales reps the information they need to serve customers quickly and efficiently. As a result, the company has been able to handle a 20 percent up-tick in order lines - and a corresponding jump in requests for quotes - without increasing headcount.

"Prophet 21 gives us the tools we need to perform intensive customer service-related tasks in a timely manner," Bradley says. "Because we can access just about anything we need from one screen, we've been able to increase service levels despite increasing customer demands," he says. "Order entry and its features like sales history, tracking, customer credit standing and aging, and order notes have been a huge help."

One-Stop Shopping

Pneumatic Technology is a relatively small distributor - 10 people staff its single, Center Line, MI location. It was for that reason that Bradley says he chose Activant. "We needed a one-stop technology provider," he says. "We're a small company, and we don't have the time or resources to research and work with multiple software vendors."

Bradley says that his employees enjoy working with - and depending on - Activant's reliable Professional Services. "If there's an issue, we don't have to call 12 different places to get an answer. We send an e-mail, we have a response within 10 minutes, and the issue is usually resolved in an hour."

It is for that reason - and many others - that Bradley says he would recommend Activant to another distributor. "Activant offers just about everything we need. And because we get our software, service, and support from one place, we save tons of time and can focus on growing as a company."

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