Tyler Tool Company

An Activant Customer Success Story

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Credit Card Processing Software Helps Distributor Increase Sales and Save Money

Business boomed when Tyler Tool Company began distributing industrial and consumer power tools. Orders spiked and sales revenue skyrocketed -- especially during November and December.

The boom also brought obstacles. Tyler received 500 credit card orders per day at the height of the holiday season, and processing cards manually proved costly and inefficient. "My accounts receivable (AR) clerks were backlogged even when they worked 14 hours a day," says Tyler's Operations Manager, Calvin McEwen.

Challenge:

Help a growing Mississippi-based tool distributor handle more credit card transactions

Solution:

Activant Integrated Credit Card Processing Solution

Benefits:

Increased efficiencies
Reduced costs

Because credit card orders were processed separately, Tyler didn't receive rejection notifications until after employees picked and packed orders. "The warehouse guys would spend an hour or two at the end of each day trying to find boxes containing orders whose cards were rejected. It was like trying to find a needle in a haystack," McEwen says.

Weekly overtime costs topped $400. McEwen even stopped advertising because of the overwhelming burden. After that "crazy" holiday season, McEwen knew he needed credit card processing software that worked with his company's enterprise software solution. He needed the Activant Credit Card Processing Solution, ProtoBase.

The Credit Card Processing Solution integrates with Prophet 21 and Acclaim, and eliminates the need for rental stand-alone terminals, credit card swipes, and specialty printers. It cuts re-keying errors, improving accuracy and reliability.

Thanks to the Credit Card Processing Solution, Tyler warehouse workers don't waste hours sorting through boxes because pick tickets print only when the solution authorizes credit cards. And, since transaction information flows directly from the Credit Card Processing Solution into Tyler's Activant solution, AR employees can process twice as many credit cards in a workday, resulting in increased sales.

This holiday season, McEwen won't stop advertising or spend thousands of dollars on overtime. "When we purchased this solution, our goal wasn't to save money. We wanted to process more transactions," he says. "But, it's proven to be an excellent investment. We're processing more transactions and saving money."

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