Products

Managing orders and managing your customer relationships are really two aspects of a single function. If you don't manage your sales and order processing operations effectively, you're likely to have a hard time managing your customer relationships.

Activant Eclipse lets you do both -- by assuring that you'll always have the most current information at your fingertips. You can manage the entire lifecycle of a sale, from the moment it's quoted to the day it's invoiced. And you can deliver the kind of personalized service and support your customers deserve.

Sales, pricing and CRM includes:

• Sales Order Management
• Pricing Management
• Customer Relationship Management

Sales Order Management

With a single keystroke, counter and telephone sales personnel can instantly:

• Look up product features
• Check prices and discounts
• Schedule blanket orders
• Suggest complementary items
• Check a customer's available credit
• Review order commitments
• Check inventory availability in the central warehouse and at the branches

Sales staff can easily handle large jobs, with options for:

• Split order processing
• Direct shipments
• Blanket orders
• Lot billing

Customer service employees can look up customers, vendors, transactions, and products by virtually any descriptive identifier:

• Any part of a customer's or vendor's name, phone number or keyword
• Order number
• Customer PO number
• Shipping address
• UPC number
• Long description
• Size, color, manufacturer and more

Remote sales teams can enter orders via system add-ons for:

• EDI
• RDC
• Web
• PDA
• E-mail

You can monitor customer credit status at each step in the life of an order, with up-to-the-minute information on:

• Credit limits
• Past-due limits
• Per-order limits

Plus, you can:

• Allow for multiple forms of payment -- including credit cards
• Automatically calculate sales tax and freight charges
• Create and monitor rental contract agreements with your customers

Pricing Management

Incorporate multiple pricing schemes, including:

• Customer-specific pricing
• Formula pricing
• Break point pricing
• Unit of measure (UOM) pricing
• Rebate and promotional pricing
• Pricing by list, cost and column
• Contract pricing
• Split quantity pricing
• Lot and subtotal pricing
• Branch or territory pricing

Maintain past, present and future pricing simultaneously, while the system automatically lets you:

• Calculate price points between linked channels, e.g., contractor (bid pricing) and homeowner (retail)
• Get immediate access to current and reliable pricing information
• Track price changes

Multiple cost and sell methods include:

• Average cost
• Standard cost
• Replacement cost

Customer Relationship Management

Personalize your customers' buying experience with:

• Customer-specific pricing
• Customer-specific part numbers, points and rebate programs
• Customer-specific print styles

User-defined personalization tools allow you to:

• Create your own custom reports
• Tailor your views
• Define your own screens
• Customize documents
• Manipulate your database

Intuitive account and contact management lets you:

• Answer customer questions on the spot - with instant access to complete order history records for each customer
• Effectively manage your database of customers, prospects and contacts across your organization by tracking customer activity through a single source
• Develop targeted marketing campaigns for both customers and prospects - segmented by classifications included in your database (e.g., SIC codes, sales source, etc)

For more information on Activant's enterprise software solutions, please fill out our Web Contact Form.

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