Stellar Industrial Supply
January/February 2008
Triumph Composite Systems recently presented Stellar Industrial Supply with a trophy in recognition of the distributor's superior service and zero stock outages for 2006-2007. But more valuable than a trophy, purchasing agent Debra Smith also paid Stellar a supreme compliment. When other distributors ask her how to win back business they've lost to Stellar, she tells them, "It's hard to compete with excellence." (read article)
Mettam Safety Supply
July/August 2007
While other safety distributors have lost sales to industrial and construction distributors encroaching on their territories in the past few years, Mettam Safety Supply continues to achieve impressive results. The company's sales have increased every year since moving into a new building in Danville, Ill., in 2001. It did so by remaining committed to its roots as a safety specialist and by broadening its reach into industries and customer segments that value the services a safety distributor can provide better than competitors. (read article)
D&D Tool & Supply
May/June 2007
What does a local, family-owned distributor do when its only customer base leaves the area?
Reinvent itself or die.
D&D Tool & Supply evolved from a $3 million distributor serving the San Diego wood industry, to a $38 million distributor that serves a broad base of manufacturers in Southern California and Baja California, Mexico. (read article)
Tipco Technologies
March/April 2007
You know you've made a lasting impression when customers begin incorporating your recommendations into their engineering requirements. That's what happened to Tipco Technologies after the Baltimore-area hose distributor demonstrated to major customers how it uses the NAHAD Hose Assembly Guidelines in its quality program. (read article)