Most packaging distributors sell an assortment of vacuum machines, carton erectors, sealing systems, etc., and they need to be able to track which machines are sold to whom. Many times customers will purchase more than one of the same machine, and Prophet 21's serial number tracking functionality can help the distributor keep track of each individual machine as it ages and is brought in for service. This way, customer service reps can track how much customers have spent on repairs, and if they would be better off just buying a new machine versus repairing an existing one.

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