News

Company Also Restructures Sales Force, Gains Other Efficiencies

ROCK HILL (May 23, 2003) - C.C. Dickson Co. announced today it plans to unveil a new internal program - dubbed Project "Super Service" - to grow market share through a focus on customer service.

The program, which will be rolled out in the coming weeks, will be a multifaceted effort involving the entire company, said Jack DeMao, President and CEO.

"It's our goal not just to meet customer needs, but to exceed them," DeMao said. "We intend to become our customers' best supplier."

The project follows the implementation of the company's new technology platform, as well as successful initiatives in inventory management, vendor consolidation and the addition of several premier lines. Investment in these programs, as well as unseasonably cool weather in April and May, has impacted sales, however, so the company announced it is pursuing internal cost-savings initiatives including a short-term salary freeze and corporate office reductions.

As part of that effort, C.C. Dickson Co. has restructured its outside sales force, consolidating the sales team, enlarging sales territories and moving more routine sales contact to branch managers and inside sales staff.

"All of our efforts are consistent with our long-term strategy and will help C.C. Dickson Co. to continue to grow along with its customers and partners," DeMao said.

A leading full line wholesaler of parts and equipment for the Heating, Ventilation, Air Conditioning and Refrigeration industries, C.C. Dickson Co. has 108 branches in nine states across the Southeast. The Company was founded in 1933.

Contact Jack DeMao, President & CEO C.C. Dickson Co. 803-980-8000

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