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South Shore Oil Heat Supply Sees Dramatic Improvement in Educational Consistency

YARDLEY, PA, June 4, 2003 - In order for distributors to maximize their return on their technology investment, they need to continually educate their employees on the most recent developments in their company's enterprise software solution. Prophet 21 makes it easy for distributors to meet that goal with Computer-Based Training courses.

Prophet 21 provides distributors with technology solutions that help them increase sales, improve customer service, and reduce operating costs. Prophet 21 supports all its solutions with a broad range of educational, consulting, and support services, including Prophet 21 University. Prophet 21 University offers a blended learner-focused training curriculum in an extensive array of training options, including Web-Based, Classroom-Based, and Computer-Based Training. Prophet 21 experts, each with extensive industry experience, develop all courses and materials with the goal of helping customers fully realize the power of their Prophet 21 solution and ensure the highest possible return on their technology investment.

Computer-Based Training courses, offered as part of Prophet 21 University, educate users on how to best operate their enterprise software solutions. Delivered via CD-ROM, the courses allow students to set their own pace. Tests enable students and their managers to track progress and determine which areas need more training. Each CD-ROM may be reused for training many employees over an extended period of time.

"Prophet 21 understands that, though pressed for time and resources, distributors want and need to educate their employees," said Chuck Boyle, Prophet 21 president and CEO. "Computer-Based Training courses enable distributors to offer their staff the education they need in an enjoyable, flexible, and easy-to-deliver format."

South Shore's Success

Richard Austin, president of South Shore Oil Heat Supply, knows that the key to maintaining excellent customer service levels is to make sure his employees are fluent on South Shore's enterprise software solution - Prophet 21 CommerceCenter - and the way to do that is with Prophet 21 University Computer-Based Training courses.

Not only does Austin require his newest staff members to use the courses so they can better serve customers faster, he encourages veteran employees to take the courses as well so they always know the latest features and functionality of CommerceCenter. Austin said that the results have been a shorter learning curve at his Brockton, MA-based business, and improved employee performance. "My people have definitely become more productive by using Computer-Based Training courses," he said. "We get them up to speed a lot faster. They're a great primer to get people familiar with CommerceCenter."

South Shore employees take Computer-Based Training courses at their own convenience - during slow times at the office or after hours. Austin added that the courses have dramatically improved educational consistency at his office. "On our old system, one employee would train the next - and that person would then teach another new employee. I equate that to playing 'Whisper Down the Lane.' You tell a joke at one end, and once it gets to the other end, it's totally different." A great advantage of Computer-Based Training, Austin said, is the fact that everyone receives the same training and learns about the same features and functionality: "After all, the little things that improve efficiency and streamline processes are often lost in employee-to-employee training sessions."

Press Contact Kimberly Meiser Activant Solutions, Inc. 215-493-8900, ext. 3170 kim.meiser@activant.com

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