Services

Even the most experienced user occasionally runs across a question he can't answer on his own. At Activant, we aim to make sure that every customer receives the support he needs to keep his solution running at optimum efficiency.

Activant's certified support professionals will work with you on issues that require personal attention. Support representatives must complete a rigorous training program that certifies their knowledge of the application, and a never-ending education program ensures that Activant's support professionals will always be aware of the company's latest offerings and can provide world-class customer support. In addition to application specialists, technology experts can help you with issues surrounding your technical infrastructure.

Application specialists are available to solve issues and answer questions during extended business hours. These experts offer a guaranteed 30-minute or less response to requests submitted over the Web. With a 99.99 percent response rate, they take their responsibility seriously - if they don't know the answer to your question, they'll find it. They can also "see" what the problem is by viewing your Activant system remotely and running diagnostics.

You can also access a comprehensive solutions database 24 hours a day, seven days a week via the Activant Customer Web Site. Thousands of solutions, ranging from answers to simple technical questions to step-by-step instructions for more advanced processes, are available through the database. You can search for solutions by category or solution-specific keywords and list solutions by date.

The Customer Web Site also gives you around-the-clock access to account information. The My Account section of the site offers real-time listings of your invoices, past purchases, and open accounts receivables. You can also find out about other Activant offerings, including Activant Consulting, access other customer-specific information, and view course information on upcoming Activant Educational Services offerings. You can even register for classes online.

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