Customers often call to request the same item they ordered one week, one month, or one year before - without the original invoice or knowledge of the item's part number.

Prophet 21 helps you better serve each customer by allowing you to search through complete sales histories, and also enables you to search by self-determined criteria. You can narrow your sales history search by date range or keywords - i.e., "6 x 6 stone brown" - and, in a few simple steps, add that item to the customer's current order. This saves time - and eliminates trips to the file cabinet to thumb through customer invoices.

To further simplify the process and improve customer service, Prophet 21 allows you to store lot numbers from which particular orders were picked.

Back to Top